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Chapter 7 - Teamwork. This chapter presents the following content: Group versus team, the formally appointed team, the informally appointed team, why do people join teams? changing a group into a team, total quality management,...
21 p hat 30/10/2018 173 2
Từ khóa: The hospitality industry, Human resources, Informally appointed team, Total quality management, Major team challenges
When you finish this chapter, you should: Understand how information technology is speeding up feedback for better implementation and control, know why effective implementation is critical to customer satisfaction and profits, know how total quality management can improve implementation including implementation of service quality,...
8 p hat 22/03/2016 256 2
Từ khóa: Basic Marketing, Lecture Basic Marketing, Marketing strategy, Controlling marketing plans, Total quality management, Marketing management process